Recovery Programme Coordinator
Holds the day-to-day line between a recovery protocol and the humans walking through it.
Role Summary
The Recovery Programme Coordinator manages the operational rhythm of Unranked's public-facing recovery cohorts — the structured groups of users working through detox protocols to break platform compulsion loops. The role is the connective tissue between the Detox & Recovery Lead's clinical protocols, the community partners who host and support recovery sessions, and the real people showing up to do the work. Where the Lead designs the protocol, this coordinator runs the programme: scheduling cohorts, onboarding participants, tracking attendance and milestones, liaising with external partners, and surfacing ground-level outcome data that keeps the science honest. The role operates on the public Unranked side of the firewall and holds no covert operational knowledge, but the data it generates flows upstream to inform every protocol iteration the directorate makes.
Key Responsibilities
- Coordinate day-to-day operations of active recovery cohorts — scheduling sessions, onboarding participants, and maintaining cohort rosters and milestone trackers.
- Liaise with community partners, educational institutions, and healthcare providers who host or co-deliver Unranked recovery programmes, managing partnership logistics and expectations.
- Track participant attendance, protocol adherence, and self-reported outcome data, packaging it in anonymized form for the Detox & Recovery Lead's clinical review.
- Identify and escalate participant welfare concerns — signs of acute distress, relapse patterns, or safeguarding issues — to the appropriate clinical or safeguarding lead without delay.
- Manage programme communications — participant reminders, resource distribution, feedback collection, and post-cohort follow-up — maintaining Unranked's supportive, non-clinical tone.
- Maintain programme records, consent documentation, and partner agreements to data-protection and safeguarding standards, supporting audit readiness at all times.
Required Qualifications
- Programme coordination, community-health facilitation, or social-services case-management background with direct participant-facing experience.
- Demonstrated ability to manage multiple concurrent cohorts or groups with reliable scheduling, documentation, and follow-through.
- Empathetic, boundaried communication style appropriate to participants in active behavioral recovery.
- Data-handling discipline sufficient for anonymized outcome tracking and compliance with data-protection regulations.
Preferred Qualifications
- Experience in addiction-recovery support services, digital-wellbeing programmes, or behavioral-health community outreach.
- Familiarity with stepped-care models, motivational interviewing principles, or trauma-informed facilitation.
- Background in nonprofit programme management with partnership coordination across institutional boundaries.
Certifications & Clearances
Curricula are delivered through the Training Academy; currency is tracked on the HR training matrix.
Hazard & Safety
Compensation
Mission-driven S-2 band with community-engagement stipend and full medical including psychological-wellness coverage.
Career Path
Advances to Detox & Recovery Lead (S-4) or laterals into Public Outreach for the community-partnerships track.
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