Cancel-Helper Installs (CHI)
How widely the directorate's exit tools are in users' hands — the public answer to every roach-motel cancellation flow.
Interpretation
This metric provides operational visibility into tooling output performance. Changes in value should be interpreted in the context of current threat levels and recent counter-operations. GOVERNOR uses this reading alongside related metrics to maintain a composite picture of directorate readiness.
Formula
Thresholds & Bands
| Band | Range | State |
|---|---|---|
| Strong | >10,000/month | ok |
| Soft | 3,000-10,000/month | warn |
| Low | <3,000/month | crit |
Data Collection
Sourced from Tooling. Readings are validated by GOVERNOR before publication to ensure consistency and prevent stale or duplicate values from reaching operational dashboards.
GOVERNOR Behavior
Strong (>10,000/month): GOVERNOR logs the reading, updates the standing dashboard, and takes no further action. Soft (3,000-10,000/month): GOVERNOR escalates to an advisory notification. The on-duty watch officer receives an alert, and the metric is flagged in the next Steward briefing if the condition persists for two consecutive reporting periods. Low (<3,000/month): GOVERNOR triggers an immediate escalation. The Steward is notified directly, the relevant department head is paged, and all related dashboards enter amber-alert mode until the reading recovers above the warning threshold.